There is a customer service center at every Homeplus usually and you can have a help from the staff there.
This time I introduce 'Home Plus payment-error reward' which is if you discover something wrong at your payment, you can have the reward from Homeplus.
Few days ago, I bought 5+1 cup-ramen that means when you buy 5 of it, you can get free one of it. But the POS system missed it. I don't know the reason exactly. Anyway, I found out it from receipt so I went the customer service center to get the reward and my money back.
Let us look at the wrong receipt first.
Item No. 7 to 9 are the event items and I bought 6 of them so I would have got 1 free. But the system didn't reflect it.
I went to the customer service center so. And I said to the staff to check my receipt and then she checked and went the cashier to make sure the fact. And she did calculate my goods again and she gave the new receipt to me and also the difference.
As you can see above the picture, the item No. 7 and 8 were changed and below the 8 there was event-adapted discount.
And they gave me the gift card that was 5,000 won worth.
If you just said the payment-error to a cashier, you might not get the gift card. Because the cashier don't have an authority of the reward.
And also they don't mention about the reward system so you should go to the customer service center to get the reward.
